Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Providing Knowledge Feedback

Self Service users can rate and give feedback on specific knowledge articles.

1.Log into the Self-Service Portal.

2.Open the Knowledge Center workspace. The system displays the list of knowledge articles.

3.Select an article to rate. The system opens the article.

4.At the bottom of the window, under Rate this article, select the number of stars that you think this article deserves. You can also click Provide Feedback to enter your ratings.

5.Answer the question "Was this article helpful?" by selecting Yes or No.

6.Enter your thoughts into the Comments field.

7.Click Leave feedback.

8.To modify your feedback, do the following:

a.

Click Change my feedback.

b.

Make your changes as needed.

c.

Click Change my feedback.